Shipping policy

Welcome to Cheapest Carpets. This Shipping Policy explains how orders placed through our website are processed, shipped and delivered within the United Kingdom.

We aim to provide clear information about processing times, shipping costs, estimated delivery timeframes, order tracking and delivery-related responsibilities.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Orders are normally processed within:

0–1 business day

Our business days are Monday to Friday, excluding public holidays.

Orders are not normally processed or dispatched on weekends or public holidays.

Once your order has been processed, it will be prepared for dispatch and transferred to the applicable delivery carrier.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT UTC+0)

Orders placed before 5:00 PM may begin processing on the same business day.

Orders placed after 5:00 PM may begin processing on the next applicable business day.

Processing times are estimates and may occasionally be affected by circumstances outside our reasonable control.

3. UK Shipping Cost

Cheapest Carpets charges a flat-rate shipping fee of £25 per order for eligible deliveries within the United Kingdom.

Standard UK Shipping: £25 per order

The £25 shipping charge applies regardless of:

  • Product type
  • Product price
  • Order value
  • Number of items purchased

We do not currently offer free standard UK shipping.

The applicable £25 shipping charge will be displayed during checkout before you complete your purchase.

4. Transit Time

After your order has been dispatched, the estimated transit time is:

2–4 business days

Transit time begins after the order has been processed and handed to the delivery carrier.

Delivery times are estimates and may vary due to factors such as:

  • Destination
  • Carrier operations
  • Public holidays
  • Severe weather
  • Seasonal demand
  • Delivery network disruptions
  • Other circumstances outside our reasonable control

5. Estimated Total Delivery Time

Our estimated delivery timeframe is:

Processing Time: 0–1 business day
Transit Time: 2–4 business days
Estimated Total Delivery Time: 2–5 business days

These timeframes are estimates and do not represent a guaranteed delivery date.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email.

Where tracking information is available, your shipping confirmation may include:

  • Tracking number
  • Tracking link
  • Delivery carrier information

You can use the tracking information provided to monitor the progress of your delivery.

Where available, you may also track your order through our Order Tracking page.

7. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please check your shipping address carefully before completing checkout.

Incorrect or incomplete delivery details may result in:

  • Delivery delays
  • Failed delivery attempts
  • Returned packages
  • Additional delivery charges

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing, been packed or been dispatched.

8. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Carrier disruptions
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Delivery network delays
  • Incorrect or incomplete address details
  • Circumstances outside our reasonable control

If your order appears to be significantly delayed, please review the available tracking information first.

If further assistance is required, contact our customer support team and provide your order details.

9. Missing or Delivered-but-Not-Received Orders

If tracking information shows that your order has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with other members of your household
  • Check with neighbours where appropriate
  • Review any delivery photographs or carrier notifications
  • Contact the delivery carrier where relevant

If you are still unable to locate your order, please contact Cheapest Carpets and provide your order number and available tracking information.

We will review the available information and assist with the next appropriate steps.

10. Failed Delivery Attempts

A delivery attempt may be unsuccessful where:

  • The delivery address is incorrect or incomplete
  • Access to the delivery location is unavailable
  • The recipient cannot be reached where required
  • Delivery instructions cannot be completed
  • The carrier is otherwise unable to complete delivery

If your order is returned following unsuccessful delivery attempts, please contact us.

Depending on the circumstances, additional shipping charges may apply where reshipment is requested.

Any refund or reshipment request will be reviewed based on the circumstances of the returned order and our applicable store policies.

11. Shipping Area

Cheapest Carpets currently ships within the United Kingdom only.

We do not currently offer international shipping.

Orders requiring delivery outside the United Kingdom cannot currently be fulfilled through our standard checkout process.

12. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Changes or cancellations may only be possible before processing or dispatch has progressed too far.

Once an order has been processed, packed or dispatched, we may no longer be able to:

  • Change the shipping address
  • Modify the order
  • Add or remove products
  • Cancel the shipment

Please contact our customer support team promptly if you require assistance.

13. Shipping Charges for Returns and Reshipments

The original £25 standard UK shipping charge may be non-refundable for change-of-mind returns, except where required by applicable law or otherwise stated in our Return & Refund Policy.

Where a package is returned due to:

  • Incorrect delivery information
  • Incomplete delivery information
  • Unsuccessful delivery attempts
  • Other delivery-related issues associated with information provided by the customer

additional shipping charges may apply if reshipment is requested.

Any applicable charges will be communicated before a replacement shipment is arranged.

Returns and refunds are handled in accordance with our Return & Refund Policy.

14. Customer Service Hours

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)

Messages received outside regular customer service hours may be reviewed on the next applicable business day.

15. Contact Information

For questions regarding shipping, delivery, tracking or an existing order, please contact us:

Business Name: Cheapest Carpets
Business Email: support@cheapestcarpet.com
Business Phone: +44 1744 25101
Business Address: 26 Oxford St, Saint Helens, WA10 2DL, United Kingdom

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping rates
  • Delivery services
  • Processing procedures
  • Carrier arrangements
  • Store operations