Contact Us

Welcome to Cheapest Carpets.

Whether you have a question about one of our rugs, need help with an existing order, or would like assistance with shipping, returns, refunds, or payments, our customer support team is here to help.

We aim to make every customer enquiry simple, clear, and easy to resolve.

Get in Touch

Business Name: Cheapest Carpets

Business Email: support@cheapestcarpet.com

Business Phone: +44 1744 25101

Business Address: 26 Oxford St, Saint Helens, WA10 2DL, United Kingdom

Customer Service Hours

Our customer support team is available:

Monday – Friday, 9:00 AM – 5:00 PM, GMT UTC+0

Messages received outside our regular customer service hours may be reviewed on the next applicable business day.

Order Support

If you are contacting us about an existing order, please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Product name
  • A brief description of your enquiry
  • Photographs where applicable

Providing these details can help us review your request more efficiently.

Product Enquiries

If you need information about one of our rug collections, our team can assist with general product enquiries relating to:

  • Royal Heritage Collection
  • Golden Flow Collection
  • Geometric Luxe Collection
  • Modern Texture Collection

Please include the product name or relevant product details when contacting us.

Shipping & Tracking Support

For questions about shipping, delivery, or tracking, please provide your order number and any available tracking information.

Our current UK shipping charge is:

£25 flat-rate shipping per order

The £25 flat-rate shipping charge applies to all products and eligible orders delivered within the United Kingdom, regardless of product type, product price, order value, or number of items purchased.

We do not currently offer free standard UK shipping.

Our estimated delivery timeframe is:

Processing: 0–1 business day
Transit: 2–4 business days
Estimated Total: 2–5 business days

The applicable £25 shipping charge will be shown during checkout before the order is completed.

Returns & Refunds

For return or refund requests, please contact:

support@cheapestcarpet.com

Please include your order number, product name, reason for the return, and photographs where applicable.

Eligible returns and refunds are handled according to our Return & Refund Policy.

Payment Support

If you have a question about payment, billing, a failed transaction, or a duplicate charge, please contact us using the details above.

For your security, please do not send your full card number, PIN, or card security code by email.

Need Assistance?

Our team is available to help with:

  • Product enquiries
  • Order status
  • Shipping and delivery
  • Tracking
  • Returns and refunds
  • Payment enquiries
  • General customer support

Email: support@cheapestcarpet.com
Phone: +44 1744 25101