FAQs

Welcome to the Cheapest Carpets FAQs. Here you can find answers to common questions about our rugs, orders, payments, shipping, returns, refunds, and customer support.

Q1. What is Cheapest Carpets?

A: Cheapest Carpets is a UK-based online rug and carpet store offering a range of rugs for different interior styles and spaces.

Q2. What products do you sell?

A: Our current product collections include:

  • Royal Heritage Collection
  • Golden Flow Collection
  • Geometric Luxe Collection
  • Modern Texture Collection

Product availability may change from time to time.

Q3. Where do you deliver?

A: We currently deliver within the United Kingdom only.

International shipping is not currently available through our standard checkout.

Q4. How much does shipping cost?

A: We charge a £25 flat-rate UK shipping fee per order.

The £25 flat-rate shipping charge applies to all products and eligible orders delivered within the United Kingdom, regardless of product type, product price, order value, or number of items purchased.

We do not currently offer free standard UK shipping.

The applicable £25 shipping charge will be displayed during checkout before you complete your order.

Q5. How long does order processing take?

A: Orders are normally processed within 0–1 business day.

Business days are Monday to Friday, excluding public holidays.

Q6. What is your estimated delivery time?

A: Our estimated delivery timeframe is:

Processing: 0–1 business day
Transit: 2–4 business days
Estimated Total: 2–5 business days

Delivery times are estimates and may occasionally be affected by carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

Q7. What is your order cut-off time?

A: Our daily order cut-off time is 5:00 PM (GMT UTC+0).

Orders placed after the cut-off time may begin processing on the next applicable business day.

Q8. Can I track my order?

A: Where tracking is available, you may receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Q9. What payment methods do you accept?

A: Cheapest Carpets currently accepts:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Visa Electron
  • Maestro

Available payment methods will be shown during checkout.

Q10. What currency do you accept?

A: Our website prices and payments are processed in British Pounds Sterling (GBP / £).

Q11. Is payment secure?

A: Payments are processed through secure payment systems available through our online checkout.

For your security, never send your full card number, PIN, or card security code by email.

Q12. What is your return period?

A: We offer a 30-day return window from the date of delivery for eligible products.

Returned rugs must meet the conditions stated in our Return & Refund Policy.

Q13. Who pays for return shipping?

A: Customers are generally responsible for return shipping costs for eligible change-of-mind returns.

If a rug arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Q14. Do you charge a restocking fee?

A: No. Cheapest Carpets does not charge a restocking fee.

Q15. How long do refunds take?

A: Once a returned item has been received, inspected, and approved, we aim to process the refund within 10 business days.

Your bank or payment provider may require additional time for the funds to appear in your account.

Q16. How will I receive my refund?

A: Approved refunds are normally issued to the original payment method used for the order.

Q17. Do you offer exchanges?

A: We currently do not offer direct exchanges.

If an eligible rug needs to be replaced, you may return the original item according to our Return & Refund Policy and place a new order separately.

Q18. Can I cancel or change my order?

A: Please contact us as soon as possible if you need to cancel or change an order.

Once an order has been processed, packed, or dispatched, we may no longer be able to modify or cancel it.

Q19. What should I do if my rug arrives damaged or incorrect?

A: Please contact us as soon as reasonably possible and provide:

  • Your order number
  • Product name
  • Details of the issue
  • Clear photographs where applicable

We will review the matter and provide appropriate assistance.

Q20. What should I do if tracking says delivered but I cannot find my package?

A: Please first:

  • Check around the delivery location
  • Check with household members
  • Check with neighbours where appropriate
  • Review any delivery photographs or carrier updates
  • Contact the delivery carrier where relevant

If you still cannot locate your order, contact Cheapest Carpets with your order number and tracking information.

Q21. How can I contact Cheapest Carpets?

A: You can contact us using the following details:

Business Name: Cheapest Carpets

Business Email: support@cheapestcarpet.com

Business Phone: +44 1744 25101

Business Address: 26 Oxford St, Saint Helens, WA10 2DL, United Kingdom

Q22. What are your customer service hours?

A: Our customer service hours are:

Monday – Friday, 9:00 AM – 5:00 PM, GMT UTC+0